Vander Elliott

Privacy & Legal

Company registration No: 13361755
Registered address: Suite A4, Skylon Court, Rotherwas, Hereford, England, HR2 6JS
VAT number: 408 0491 14

The business is not authorised by the Financial Conduct Authority to provide investment or financial advice. We provide a non-advised property information, sourcing and brokerage service.

Privacy
This privacy policy is for this website www.vanderelliott.com and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy for further information.

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material.

External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Compliance
Anti-Bribery Policy
It is the Firm’s policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and to implementing and enforcing effective systems to counter bribery. We intend to comply with all laws, rules and regulations that are applicable to our business, wherever that business is conducted.

Anti-Money Laundering Policy
Vander Elliott will do all it can to prevent and expose money laundering and it is Company policy to comply fully with applicable provisions of the Proceeds of Crime Act 2002, Terrorism Act 2000 and the Money Laundering Regulations 2007 and all amending legislation.

We are registered with HMRC for AML Supervision Registration number: XXML00000161786

The Property Ombudsman (TPO)
We hold ourselves the highest standards and it is our policy to always conduct business in an honest and ethical manner. We are members of The Property Ombudsman (TPO) independent dispute resolution service. Our membership number is T07145.

In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

  • We will then investigate your complaint. This will normally be dealt with by one of our founding partners who will review your file and speak to the colleague who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a second review to take place.

  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

GDPR Policy

1. Introduction

We are committed to protecting and respecting your privacy. This GDPR policy explains how we collect, use, store, and protect your personal data. We ensure compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, and we take the necessary steps to safeguard your rights under these laws.

We will not sell, distribute or lease your personal information or share with third parties unless we are required by law to do so.

2. Definitions

  • Personal Data: Any information that relates to an identified or identifiable individual.

  • Data Subject: An individual whose personal data is processed.

  • Processing: Any operation or set of operations performed on personal data, such as collection, storage, and dissemination.

  • Controller: The entity responsible for determining the purposes and means of processing personal data. Vander Elliott is the data controller.

  • Processor: An entity that processes personal data on behalf of the data controller (e.g., third-party services like email providers).

3. What Personal Data Do We Collect?

We collect various types of personal data to offer our real estate advisory and brokerage services, including:

  • Name
  • Contact information (email, phone number, address)
  • Identification data (e.g., passport or driver’s license for compliance purposes)
  • Financial information (e.g., income, bank details for property transactions)
  • Transaction data (details of property sales, purchases, leases, etc.)
  • Communication records (emails, phone calls, meetings)

4. How We Use Your Personal Data

We may process your personal data for the following purposes:

  • To provide our real estate advisory and brokerage services
  • To communicate with clients and prospects regarding property transactions
  • To manage client accounts and ensure smooth transactions
  • To comply with legal and regulatory obligations
  • To send marketing communications (if consent has been obtained)
  • To improve our services and customer experience

5. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., subscribing to marketing communications).

  • Contractual Necessity: To fulfill contracts and provide our services (e.g., when you engage us for real estate transactions).

  • Legal Obligation: To comply with legal requirements (e.g., anti-money laundering checks).

  • Legitimate Interest: To pursue our legitimate business interests in providing services and managing client relationships, provided these interests do not override your rights and freedoms.

6. How We Protect Your Personal Data

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include:

  • Restricted access to personal data for authorized personnel only
  • Secure storage of personal data on trusted servers

7. Sharing Your Personal Data

We do not share your personal data with third parties, except in the following circumstances:

  • Service Providers: We may share personal data with third-party service providers who assist us in providing our services (e.g., payment processors).

  • Legal Obligations: We may disclose personal data if required to do so by law or in response to valid legal requests (e.g., from law enforcement).

8. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, we will securely delete or anonymize the data.

9. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data (in certain circumstances).

  • Right to Restriction of Processing: You can ask us to restrict the processing of your personal data (in certain circumstances).

  • Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.

  • Right to Object: You can object to the processing of your personal data, particularly if it’s based on legitimate interest or direct marketing.

To exercise any of these rights, please contact us using the details provided below.

10. International Transfers of Personal Data

We may transfer your personal data outside the UK to third-party service providers. We ensure that such transfers comply with applicable data protection laws, and that appropriate safeguards are in place, such as the use of standard contractual clauses or ensuring the recipient is in a jurisdiction with an adequate level of data protection.

11. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website. These help us improve user experience, track website performance, and analyze how users interact with our content. You can control cookie settings through your browser or through our cookie preference management tool.

12. Changes to This Policy

We may update this GDPR policy from time to time. Any changes will be communicated via email or posted on our website, and the updated policy will reflect the effective date.

13. Contact Us

If you have any questions about this GDPR policy, or if you wish to exercise your data protection rights, please contact us at:

Vander Elliott, Suite A4, Skylon Court, Rotherwas, Hereford, England, HR2 6JS
enquiries@vanderelliott.com

For more information on your rights under GDPR, you can visit the UK Information Commissioner’s Office (ICO) website: https://ico.org.uk

We are registered with the Information Commissioners Office (ICO) reference number ZB059945.